You may return most new, unopened items within 14 days of delivery for a refund, a 20% restocking fee will apply if the return is not due to our error.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most items ship in 2-3 business days after purchase via USPS Priority or FedEx Ground depending on item size and delivery should be expected in 5-10 business days after purchase. Tracking information is provided as soon as your order ships. If you need faster delivery or need an order to be delivered before a deadline please email us and we will be able to accomidate your rush request.
International orders are shipped via USPS Priority or First Class Mail depending on item size and delivery takes 2-6 weeks to most areas but can take longer due to customs and international shipping times are not guaranteed, contact us if you need express international shipping.
At Innovative Stencils, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a customer is used to process your orders and to provide a more personalized experience on our site. However, Innovative Stencils does not guarantee complete security of stored information.
How Do We Use the Information We Collect?
When you become an Innovative Stencils customer, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information. Innovative Stencils will not share data.
Your demographic information will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All Innovative Stencils employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a regular basis.
Correcting/Updating Your Personal Information
After becoming an Innovative Stencils customer you may correct/update your personal information by clicking on the 'Modify Profile' link under the 'Your Cart' section on the right side of any page. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'Contact Us' section.
Links To Other Sites
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback, or to inform you of promotional offers. In addition, you will receive communications from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our customers receive the order and to lower costs associated with our programs.
Periodically, contests are run on our site. To enter these contests, you must be a member of Innovative Stencils.
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome